These Terms and Conditions of Sale govern the contractual relationship between Ryu Studio (registered at___) and its customers.
Ryu Studio reserves the right to modify and update these terms and conditions of sale at any time without notice.
Your continued use of the resources on this site after changes are posted constitute your acceptance of these terms and conditions of sale.
By ordering, the customer declares to have read these Terms and Conditions of Sale and accept these without reservation.
All our products are collectible figures that can be purchased by customers aged 18 and older.
The collectibles on sale or on the website of Ryu Studio are available while stocks last.
Descriptions, information and photographs presenting the figures are the most accurate reproduction possible, but are for illustrative purposes and have no contractual value.
In an effort to constantly improve the quality of our products, Ryu Studio may have to have to change the patterns of its products.
For all products marked “pre-order”, you may book before its official release. When making a pre-order, the customer must indicate their intention to order the product before it is available. For these products, the availability date is indicative only. Each customer is not allowed to purchase more than one per product. Intentionally repeated the purchase of the same product may resulting of order cancellation.
4. Earnest Deposit
Any order that implies the payment of a non-refundable deposit. Deposits are strictly non-refundable nor transferable to another buyer or for another product.
The order is voidable by the customer when the product is not yet shipped, in which the deposit is non-refundable.
Ryu Studio reserves the right to refuse any cancellation request deemed too late, excessive or repetitive. Ryu Studio reserves the right to refuse or cancel any order received from a customer in case of unpaid invoices or insolvency.
6. Return or Exchange Policy
All products sold are strictly NOT returnable, exchangeable (for other products), or refundable.
For defective or damaged products, please report the issue to us within 10 days from the date stated on your order receipt by filling up the form. We reserve the right to compensate after the assessment as we need to determine whether the customer is responsible for the product replacement and shipping fees. We will provide the best and fair solutions for all parties.
After confirming the order, all available products are delivered within 30 business days after the day the order is confirmed, subject to full payment.
For pre-ordered products, they are delivered as soon as they are in stock. Availability dates indicated on our website are only indicative. The customer will be notified of the delivery date by email.
The prices in our catalogue are in United State Dollar (USD), including all taxes.
Shipping costs are expressed by selecting the country. Any customs fees or any other extra fees are not included in the original shipping quotation.
9. Terms of Payment
The price is valid on the day of the order. Customer required to make the payment by credit card. 3.5% of payable amount are to be charge as payment handling fees. If the payment was refused by the bank or no payment within the term of 3 days, Ryu Studio automatically proceeds with the cancellation of order. The customer will be notified by email and will have to place a new order with a different payment method if necessary.
10. Shipping Information
Customer is expected to pay within 14 days (2 weeks) the remaining balance of the product costs plus the shipping fees upon notification of the final payment collection. Failure to do so may result in cancellation of order. Please be reminded that the deposit is non-refundable.
The final shipping fees will be stated in the notification of the final payment collection.
The customer is responsible for all shipping fees that arise from, or in connection with, your purchase of a product. International customs may attach additional charges (custom fees, taxes, duties, etc.) on the order upon arrival. Please note that these charges are unknown to Ryu Studio and are NOT included in the original shipping quotation. These charges are wholly the recipient’s responsibility and will not be borne by Ryu Studio or its affiliates.
Ryu Studio will not responsible for any international customs issues which these are wholly the recipient's responsibility to deal with the custom.
Ryu Studio will not responsible for any shipping issues such as lost or damaged in transit, weather related damage, shipment delay, etc. The customer is responsible to ensure the shipping address is accurate and Ryu Studio will not be responsible for any additional shipping fee that may occur due to incorrect details provided, late cancellation, or product loss.
11. Protection of Personal Data
When ordering, the customer accepts that Ryu Studio handles, collects and makes use of personal information.
The collection of this information is necessary to process orders and payments and the proper conduct of trade relations between Ryu Studio and the customer. The data is not disclosed to third parties.
The customer may at any time request that the data submitted is no longer collected, processed or used for the purposes listed above; or request correction of data submitted by contacting Ryu Studio at firstname.lastname@example.org
12. Customer Service
If you have any doubts about any Terms and Conditions of Sale, or if you have any complaint or request for information, Ryu Studio is available from Monday to Friday (9am-7pm) by email at the following address: email@example.com