Terms & Conditions

1. Preamble
These Terms and Conditions of Sale govern the contractual relationship between Ryu Studio (registered at___) and its customers.
Ryu Studio reserves the right to modify and update these terms and conditions of sale at any time without notice.
Your continued use of the resources on this site after changes are posted constitute your acceptance of these terms and conditions of sale.
By ordering, the customer declares to have read these Terms and Conditions of Sale and accept these without reservation.

2. Products
All our products are collectible figures that can be purchased by customers aged 18 and older.
The collectibles on sale or on the website of Ryu Studio are available while stocks last.
Descriptions, information and photographs presenting the figures are the most accurate reproduction possible, but are for illustrative purposes and have no contractual value.
In an effort to constantly improve the quality of our products, Ryu Studio may have to have to change the patterns of its products.

3. Pre-Orders/Orders
For all products marked “pre-order”, you may book before its official release. When making a pre-order, the customer must indicate their intention to order the product before it is available. For these products, the availability date is indicative only. Each customer is not allowed to purchase more than one per product. Intentionally repeated the purchase of the same product may resulting of order cancellation.

4. Earnest Deposit
Any order that implies the payment of a non-refundable deposit. Deposits are strictly non-refundable nor transferable to another buyer or for another product.

5. Cancellation
The order is voidable by the customer when the product is not yet shipped, in which the deposit is non-refundable.
Ryu Studio reserves the right to refuse any cancellation request deemed too late, excessive or repetitive. Ryu Studio reserves the right to refuse or cancel any order received from a customer in case of unpaid invoices or insolvency.

6. Return or Exchange Policy
All products sold are strictly NOT returnable, exchangeable (for other products), or refundable.
For defective or damaged products, please report the issue to us within 10 days from the date stated on your order receipt by filling up the form. We reserve the right to compensate after the assessment as we need to determine whether the customer is responsible for the product replacement and shipping fees. We will provide the best and fair solutions for all parties.

7. Delivery
After confirming the order, all available products are delivered within 30 business days after the day the order is confirmed, subject to full payment.
For pre-ordered products, they are delivered as soon as they are in stock. Availability dates indicated on our website are only indicative. The customer will be notified of the delivery date by email.